What if I don't want to create an account?

If you prefer not to create an account, once you choose your items, you can sign in as guest using your email. This allows you to complete your order without creating a full account.
However, we'll still need your email to communicate important order information.

How do I check or modify my personal information?
Access to my data
How do I contact customer service?
How to create an account?
How do I reset my password?
How do I link my loyalty card to my online account?
Is my personal information confidential?
How do I check or modify or delete my address?
How can i subscribe to the Newsletter?
Why are my communication is going to Junk inbox?
How do I unsubscribe from e-mails and SMS?
How can I share my feedback about my experience?
What should I do if I am having trouble logging into my account?
How can i request rectification or erasure of my personal data?
What are your physical store opening hours?

Our doors open from 10:00 AM to 21:00 PM.

Where are your store located?
What are the delivery fees/charges?

A delivery charge will be added to your purchase amount depending on the city of your shipping address. However, any purchase amount equal to or exceeding 200 USD will be delivered free of charge for delivery all over Lebanon.

Can I change or amend the items in my order once it has been placed?
Where can I find my order number?
I still have not received my order, what should I do?
Can I cancel my order?
How can I obtain visuals of the products I intend to purchase?
How can I enquire more about the products?
How can I get my order delivered to my home?
I have submitted my order but did not receive an email!
When will my order be ready? What is the handling time?
How do I place an order?
Can't collect yourself? (Click & Collect)
Are the prices on the website same as in store?
Do you have a whishlist?
Can I place an order over the phone?
How can I use a Promo Code?
How will I know if Home Deco and More has received my order?
How do I check or track my orders?
How can I order online and pick my item from store? (click & Collect)
Are online payments Secure?

Your security is very important to us.
If paying by debit or credit card, Areeba provides safe and secure checkout by encrypting your credit card information using SSL. For more information about our secure checkout, please read our 'Secure Payment Policy'.

Can I pay with my credit for 'Cash Upon Delivery'?
How can I change the payment currency?
I have placed an order and the amount was deducted from my credit card but I did not receive an order confirmation
Which payment methods do you accept?
What is the currency exchange rate for currency I did select?
How do I obtain an Official Invoice?
When will card be charged?
Are VAT and duties included in the product price?
Why might my payment be declined?
Why is the promo code not working?
3d Secure, what is this about?
I am having trouble paying online with my credit card, what should I do?
Delivery Confirmation and Signature Upon Reception

Upon delivery:
(a) The customer is required to check the condition of the packaging and the conformity of the product delivered, and to issue if necessary any reservations on the carrier's delivery slip.
(b) We require a signature (date and time received) from the customer on the delivery note, send to your delivery address as specified in your order, as soon as goods are delivered. Customer accept that evidence of a signature, done by himself or anyone at the delivery address, is evidence of delivery and fulfillment by us.
The goods are on customer responsibility from the time we deliver them to the Shipping Address provided on order.

My order was delivered to the wrong address!
Where does Home Deco and More deliver?
How much do you charge for delivery?
When can you deliver?
How much is the cost for return?
How long does it take to deliver my order?
Can I ship an order to multiple addresses?
How to track my order status?
My order is incomplete or missing parts!
I Missed the delivery, how do i get the order re-shipped?
How do I change my delivery address or scheduled delivery date?
Why hasn't my order arrived yet?
Delivery date or time exceeded?
What if the item received is not as expected?
How will I be notified if an item is out-of-stock?
How long does it take for an out of stock item to be available again?
What time should I expect my delivery to arrive?
The parcel received is damaged!
I did not receive all the items I did order?
The items received are incorrect or defective!
What should I do if I have a complaint about my order or shopping experience?
I Changed my Mind, I want to return an item!

Customer will be required to arrange his own shipping or come to our store in Citymall L1-L2, Dora Highway, Beirut Lebanon and do the exchange.

What should I do if I received a wrong item?
What happens if I have submitted my return request but I have not received any reply?
What should I do if I received a faulty or damaged Item?
I have exceeded the 30 days, can I still do an exchange?
Can I exchange a gift card I have received?
What is the Refund Policy?
How can I return a product?
Can items purchased on sale be exchanged?
Can I exchange a gift item I have received?
What is the online return and exchange policy?
Are gift e-cards available?

Yes, we do offer eGift cards. To explore this service, simply visit our website and look for the eGift Card option under “Orders”. Our eGift cards are exclusively purchased online and delivered via email. They can only be used for online transactions at homeanddeco.com. Upon receipt via email, recipients will find a unique code to redeem exclusively at homeanddeco.com during checkout. It's a seamless and convenient way to enjoy a premium online shopping experience with us.

Can I exchange a gift item I have received?
Should I pay extra cost to have product gift wrapped?
Can I order online and send the item gift wrapped?